FAQ
Q1: Are you a manufacturer or a trading company?
We operate with a stable production and supply chain system, specializing in wholesale moissanite jewelry.
By integrating manufacturing and sourcing capabilities, we provide consistent and reliable supply to our clients.
Q2: What is your minimum order quantity (MOQ)?
We offer flexible MOQs depending on the product style and specifications.
Small trial orders are supported, and we welcome bulk buyers and long-term partners.
Q3: Can I mix different styles in one order?
Yes, most styles can be mixed within one order, allowing flexibility for testing and product selection.
The specific mix range can be confirmed with our sales team.
Q4: How do I place an order?
The process is simple:
- Select products on our website
- Confirm specifications and quantities
- Submit your list to our sales team for pricing and lead time confirmation
- Complete payment and we will arrange production and shipping
Q5: What payment methods do you accept?
We currently only accept bank transfer (Wire Transfer), including international payments.
Detailed payment instructions will be provided after order confirmation.
Q6: Why do you only accept bank transfer?
Bank transfer is standard for wholesale transactions, supporting larger orders and international payments.
It also helps ensure stable and long-term cooperation.
Q7: Is a deposit required?
No deposit is required.
Production and shipping will be arranged after full payment is confirmed.
Q8: What is the production and shipping lead time?
Orders are typically completed and shipped within 15 business days.
Lead time may vary slightly depending on order quantity and product type.
Q9: Do you support customization or material selection?
We offer a wide range of styles and material options, and some products support customization.
Please contact our sales team for specific requests.
Q10: How do you ensure product quality?
We follow standardized production processes and quality control systems
to ensure consistent craftsmanship and quality across every batch.
Q11: Do you provide certificates or testing reports?
Some products can be provided with certificates (e.g., GRA).
Availability depends on the specific product.
Q12: Do you provide invoices or receipts?
We can provide a payment receipt for each transaction,
which can be used for accounting and record purposes.
Q13: Where are orders shipped from and which carriers are used?
Orders are shipped from either New York or Shenzhen, depending on the situation.
We use reliable carriers such as UPS and SF Express to ensure stable delivery and transit time.
Shipping origin and method will be confirmed for each order.
Q14: How are shipping costs and duties handled?
- Shipping costs are borne by the buyer (based on weight, volume, and destination)
- Duties and taxes are covered by us (DDP shipping)
Final costs and responsibilities will be confirmed at the time of order.
Q15: What happens if an order is lost or damaged during transit?
We work with reliable carriers to ensure safe delivery.
In the rare event of loss or damage during transit, we will assist in investigating the issue and work with you to find a reasonable solution.
For higher-value shipments, cargo insurance can also be arranged upon request.
Q16: Can I request samples before placing a bulk order?
Yes, sample orders are available for selected products.
This allows you to review quality, craftsmanship, and market fit before committing to larger quantities.
Sample availability and pricing can be confirmed with our sales team.