Orders are typically shipped from our New York warehouse, but depending on stock availability and logistics, they may also be dispatched from other U.S. locations to ensure efficient delivery.

Orders are usually processed and shipped within 2–3 business days after payment. Tracking information will be available in your order details once the order has been shipped. Most orders are delivered within 3–7 days, while some deliveries may take up to 10 days due to weather, holidays, carrier delays, or other circumstances beyond our control.

You can check the latest tracking updates through the tracking information provided in your order details or shipping notification.

If your order has not arrived more than 2 weeks after shipment, please contact us and we will help check the issue.

PureMoiss offers products at direct wholesale-style pricing, even for single-item purchases. Because of this pricing model, we do not support returns, exchanges, or refunds for non-quality-related reasons.

If you notice any issue with your package or item after delivery, please contact us promptly with clear photos or videos, and we will review the situation and assist accordingly.

Yes, all of our products come with a GRA certificate. The center stones used in our products are moissanite, and they can pass standard diamond tester verification.

If you have any questions about authenticity or testing, feel free to contact us for further assistance.

Yes. For orders of 50 pieces or more, we offer lower wholesale pricing and support mix-and-match orders across different styles.

For orders under 50 pieces, the prices listed on our website are already wholesale-direct prices. For bulk inquiries, please contact our sales team.

Our products use high-grade moissanite and are positioned for strong perceived value, so we generally do not recommend low-price selling.

As a reference, many sellers price items at around 2–3× their purchase cost. However, the final resale price should be adjusted based on your local market, target customers, sales channel, and overall positioning.

The lifespan of the plating can vary depending on individual wear and care. With proper maintenance—such as avoiding frequent contact with water, sweat, and chemicals—the finish can typically last over one year without issue.

For best results, we recommend following the care instructions on our Jewelry Care page.

In very rare cases, some individuals may notice a slight green tint on their skin after wearing jewelry. This is usually due to a natural reaction between the skin, sweat, and the metal content.

Our rings are made with a premium alloy base, which, like most high-quality alloys, may contain a small amount of copper. For most people, this is completely fine, but a small number of individuals who are sensitive to copper may experience this temporary discoloration due to natural oxidation.

This reaction is harmless and not a sign of poor quality.

At the moment, we primarily serve the U.S. market. We are actively working on expanding our shipping coverage, and plan to support Europe and more global regions in the near future.