Shipping, Cancellations & Returns

 

Order Cancellations and Refunds

You may request to cancel your order for a full refund within 24 hours of placing the order.

To submit a cancellation request, sign in to your PureMoiss account, open the relevant order, and select Cancel items.

If you selected the wrong smart ring model, finish, or size, please submit a cancellation request within 24 hours and place a new order with the correct selections.

PureMoiss begins the handcrafted production process after the 24-hour cancellation window has passed. Once production begins, the order can no longer be canceled, changed, or refunded.

After the cancellation window has passed, we cannot provide refunds, exchanges, or order changes for:

• An incorrect model, finish, or size selected by the customer
• A change of mind
• Personal style or fit preferences
• No longer needing or wanting the product
• Any other reason unrelated to a qualifying arrival quality issue

Approved refunds are issued to the original payment method.

Production Time

Each PureMoiss Smart Ring Jewelry Cover is handcrafted to order.

Production time: approximately 15 business days

Business days exclude weekends and public holidays.

Shipping and Delivery

PureMoiss fulfills orders through both:

• U.S.-based fulfillment locations
• Overseas production and fulfillment facilities

The shipping location is determined by product availability, compatibility selection, and order production requirements.

Estimated shipping time after dispatch: 10–15 business days

Estimated total delivery time: approximately 25–30 business days from the order date

Delivery estimates are provided as a guide and may be affected by holidays, weather, carrier delays, customs processing, or other circumstances beyond our control.

Once your order ships, you will receive a confirmation email with tracking information.

Standard Shipping

PureMoiss provides standard shipping on all orders.

We may use USPS, FedEx, UPS, or another available carrier based on the destination, package type, and shipping conditions.

Shipping Restrictions

We do not ship to:

• APO, FPO, BFPO, or other military addresses
• Government facilities
• P.O. boxes
• Remote territories or locations with limited postal access

Please provide a valid residential or commercial delivery address.

Shipping availability varies by destination. PureMoiss may cancel and refund an order when the delivery address cannot be serviced by an available carrier.

Final Sale Policy

Once the one-business-day cancellation window has passed, all orders are considered final sale.

PureMoiss does not accept returns, refunds, or exchanges except when the product qualifies as an arrival quality issue under the policy below.

Arrival Quality Issues

An arrival quality issue is a manufacturing, fulfillment, packaging, or shipping problem that was already present when the order was delivered.

Qualifying arrival quality issues include:

• Receiving the wrong product, finish, or compatibility option
• A product arriving broken, visibly deformed, or unusable
• Missing or visibly loose stones upon arrival
• A clear defect in the stone setting, soldering, polishing, or surface finish
• A product that cannot be properly installed due to a manufacturing error, despite the correct smart ring model and size being selected
• Missing items that were explicitly listed as included with the order

Reporting an Arrival Quality Issue

You must contact PureMoiss Customer Support within three calendar days of confirmed delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the issue
• Photos of the complete product and packaging

Do not return the product before receiving approval and return instructions from PureMoiss.

Once the issue has been reviewed and confirmed as a qualifying arrival quality issue, PureMoiss will provide a replacement at no additional cost.

PureMoiss will cover approved return and replacement shipping costs.

Arrival quality issues are eligible for replacement only and are not eligible for a refund.

Issues Not Covered

The following are not considered arrival quality issues and do not qualify for a refund, return, or replacement:

• Requests submitted more than three calendar days after delivery
• Selecting the wrong smart ring model, finish, or size
• Change of mind or personal preference
• Products that have been worn, used, altered, or repaired
• Normal scratches, wear, tarnishing, or loss of shine
• Natural changes to plated finishes over time
• Damage caused by impact, pressure, dropping, pulling, or improper handling
• Damage caused by perfume, lotion, cleaning products, or other chemicals
• Damage caused by improper care or storage
• Stone damage or loss occurring after the product has been worn
• Issues involving the compatible smart ring itself
• Minor variations resulting from the handcrafted nature of the product

Warranty

PureMoiss does not provide a separate long-term product warranty.

Customer support under this policy is limited to qualifying arrival quality issues reported within three calendar days of confirmed delivery.