FAQ
Find answers about PureMoiss products, compatibility, sizing, shipping, and orders. For help with a specific order, please contact us.
Smart Ring Jewelry Cover
What is a Smart Ring Jewelry Cover?
A Smart Ring Jewelry Cover is a removable jewelry piece worn over the outside of a compatible smart ring. It changes the appearance of the device you already wear without replacing or modifying it. It is jewelry—not a smart ring or a protective case.
Is a smart ring included?
No. Your order includes one PureMoiss Handcrafted Smart Ring Jewelry Cover. The compatible smart ring and any other jewelry shown are sold separately.
Which smart rings are currently compatible?
The Handcrafted Smart Ring Jewelry Cover is currently available for Oura Ring 4 and Oura Ring 5. Select the exact model and size of the smart ring you own when ordering.
Will the Jewelry Cover affect sensing or everyday use?
The Jewelry Cover is designed to be worn over the exterior of a compatible smart ring while leaving the inside of the device unobstructed. Select the correct smart ring model and size, wear it as instructed, and remove it before charging.
Should I remove it before charging?
Yes. Remove the Jewelry Cover before placing your smart ring on its charger.
How do I choose the correct size?
Choose the same smart ring model and size as the device you own. Do not choose a standard U.S. ring size for the Jewelry Cover. Confirm both selections carefully before ordering.
How do I put it on and take it off?
Gently slide the Jewelry Cover over the outside of your compatible smart ring until it is properly positioned. To remove or change it, gently slide it off the smart ring.
Pavé Smart Ring Enhancer Bands
What are Pavé Smart Ring Enhancer Bands?
They are a matching pair of slim pavé rings designed to be worn on either side of a smart ring. The two bands frame the device to create a balanced, jewelry-inspired stack.
Is a smart ring included?
No. The set includes two Pavé Smart Ring Enhancer Bands. The smart ring and any other jewelry shown are sold separately.
Do I need to select a smart ring brand or model?
No. The bands are worn directly on your finger rather than fitted onto or attached to the smart ring, so no smart ring brand or model selection is required.
Which smart rings can I wear them with?
The bands are designed to be worn beside smart rings from brands such as Oura, RingConn, Samsung Galaxy Ring, Ultrahuman, Amazfit, Circular, and others. Smart ring widths and profiles vary, so the final spacing and appearance of the stack may differ by device.
How do I choose my size?
Choose the standard U.S. ring size you normally wear on the finger where you plan to wear the set. Do not select your size based on the size printed or listed for your smart ring.
How do I wear the set?
Slide one enhancer band onto your finger, put on your smart ring, and then place the second enhancer band on the other side.
Can I wear the bands without a smart ring?
Yes. The bands may also be worn together, separately, or stacked with traditional rings.
What is included in the listed price?
The listed price includes a matching set of two Pavé Smart Ring Enhancer Bands.
Guaranteed Moissanite Lucky Box
What is included in each Lucky Box?
Each Lucky Box includes five randomly selected jewelry pieces, with at least three moissanite jewelry pieces guaranteed. The assortment may include rings, necklaces, earrings, bracelets, or bangles.
Is moissanite guaranteed in every Lucky Box?
Yes. Every Lucky Box includes at least three jewelry pieces featuring moissanite.
Can a box include more than three moissanite pieces?
Yes. Some boxes may be randomly upgraded with additional moissanite jewelry at no additional cost.
Can I choose the jewelry styles, colors, or finishes?
No. Jewelry categories, individual designs, stone shapes, stone colors, and silver-tone or gold-tone finishes are selected at random and cannot be chosen before ordering.
Will I receive the exact jewelry shown in the product photos?
Not necessarily. Product images show examples of jewelry that may be included. Each box is selected from available inventory, so the exact pieces will vary.
What sizes are the rings?
Rings included in the Lucky Box feature adjustable open-band designs and generally fit standard U.S. ring sizes 6–12. The exact adjustment range may vary by design.
Are the jewelry pieces made from sterling silver?
No. Lucky Box jewelry is made from a high-quality alloy base with a randomly selected silver-tone or gold-tone finish.
Are a gift box and GRA certificates included?
No. Gift boxes and GRA certificates are not included. Each jewelry piece is supplied in protective packaging.
Can the jewelry have minor cosmetic imperfections?
Some pieces are selected from clearance inventory and may have minor cosmetic imperfections that do not affect normal wear or function.
How quickly will the Lucky Box ship?
The Lucky Box is an in-stock product and usually ships within approximately two business days. Estimated delivery after dispatch is approximately 5–10 business days. It is currently available for delivery within the United States only.
Orders & Support
How long will my order take to arrive?
Delivery timing depends on the product. Made-to-order Smart Ring Jewelry Covers and Pavé Smart Ring Enhancer Bands require approximately 15 business days for production, followed by approximately 10–15 business days for shipping. Estimated total delivery time is approximately 25–30 business days from the order date.
How quickly does the Lucky Box ship?
The Guaranteed Moissanite Lucky Box is an in-stock product and usually ships within approximately two business days. Estimated delivery time after dispatch is approximately 5–10 business days.
Will I receive tracking information?
Yes. Tracking information will be emailed to you once your order ships. If an order is sent in multiple shipments, separate tracking information will be provided for each shipment.
Can items from the same order arrive separately?
Yes. Items in the same order may ship separately because products can have different production and fulfillment timelines. Separate shipments may arrive at different times.
Will I need to pay duties or import fees upon delivery?
No. For orders delivered within the United States, any applicable duties and import fees are covered by PureMoiss. You will not be asked to pay additional duties or import fees upon delivery.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. Once the 24-hour cancellation window has passed, the order is considered final sale.
Can I return or exchange an item?
Once the 24-hour cancellation window has passed, orders are final sale and are not eligible for return, refund, or exchange. If an item arrives with a qualifying quality issue, PureMoiss will provide a replacement after review; refunds are not available.
What should I do if my order arrives with a quality issue?
Please email support@puremoiss.com within three calendar days after tracking shows the order as delivered. Include your order number, a description of the issue, clear photos or video showing the problem, and complete photos of the item and packaging. Do not return the item unless PureMoiss confirms the claim and provides return instructions.
How can I get help with my order?
Use the Manage Your Order link to access available order information. For additional assistance, contact PureMoiss through our Contact Us page and include your order number.